2017 Retail Trends Report

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With the many technological advancements of today’s world, retail customers’ CX expectations are constantly evolving. In order to keep up with their changing customers, CX leaders have to stay up-to-date with current trends and innovations.

With this in mind, InMoment, the leader in customer experience intelligence, has released the “2017 Retail Trends Report” in order to help retailers advance their CX efforts and look forward to what’s up next!

Here are just a few of the findings in the report:

Copyright © 2017, InMoment, Inc

  • A positive experience with staff on average increases a customer’s satisfaction by 33% across industries.
  • Just 13% of consumers say they see value in personalized advertising.
  • Digital-exclusive retailers are seeing the highest customer satisfaction ratings (54%) compared across other industries.

Download the report now.

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