2018 CX Trends

With each new year comes the opportunity to refresh your approach to customer experience. InMoment’s 2018 CX Trends Report offers you the latest research needed to make your efforts relevant and effective.

We surveyed 2,000 consumers and 1,000 brands in the United States to uncover the biggest trends of the year, and we found five fascinating trends surrounding memorability, personalization, and more.

Download today and discover what your customers really need from their brand experiences in 2018!


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