Three Reasons Health Systems Should Invest in Improving Patient Experience

"Research has found that of 23 differentiators for exceptional
patient satisfaction, HCAHPS only measures five."

In the past, the healthcare industry has depended on surveys such as HCAHPS to measure patient experience, but it has become more and more obvious that organizations need to go beyond a score to create positive experiences. Luckily, customer experience technology has the ability to make a difference in an industry that depends on healthy, happy patients.

In InMoment’s latest eBook, we break down three major reasons why healthcare systems have everything to gain by looking beyond survey scores to optimized experiences that mean the most to their patients and, ultimately, the success of their company as a whole.

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